Customer Success - E&P- Solution Engineer

About mPulse mPulse is the leader in conversational AI and member engagement for healthcare. We partner with the nation's most innovative health plans — Medicare Advantage, Medicaid, and Commercial — to engage members in conversations that close care gaps, improve Stars ratings, and drive better health outcomes. Our platform reaches tens of millions of Americans and is built on the belief that better health starts with better conversations.

Job Summary:

mPulse Mobile is seeking a Solution Engineer to join our enthusiastic and talented team. In this role you will enhance the value of our company by working with our sales directors to engage potential healthcare customers, understanding their mobile strategy and their technology, and proposing mobile solutions that engage and activate their patient populations.

The selected candidate will work with the mPulse implementation team and engagement team to ensure that client technical, functional and delivery requirements can be met. The role is a good fit for a candidate who has a natural curiosity to problem solve and use components of mPulse technology and professional services to suggest the most valuable solution for the client. The Solution Engineer will be thorough and unrelenting in your quest for capturing both technical and operational components into an SOW/proposal for documentation. The ideal candidate will be professional, energetic and have a passion for helping customers solve challenging problems.

Location: Fully remote

Duties/Responsibilities:

Support the sales team in the discovery process to scope and understand program requirements, and document them appropriately Join client conversations Conduct product demos where appropriate Ownership of the Solution Design process through: Thorough documentation of solution details captured during the Discovery process Partnership with Delivery team(s) to ensure that client technical, functional and delivery requirements can be met Facilitating Delivery team(s) visibility into active opportunities, answer internal and external solution related questions and ensuring each solutions estimated cost to deliver is provided prior to pricing. Support Proposal and Contracting process to ensure documentation is aligned with approved solution designs for each opportunity. Communicate key solution details to Delivery Team(s) as part of the Pre-Sale to Post-Sale transition. Contribute to the development and documentation of best practice processes for the Solution Engineering role. Become a solution expert and achieve deep knowledge of each component of the solution's modules and functions as well as a solid understanding of the technical underpinnings.

Skills/Abilities/Experience:

The role lives at the intersection of the following industry themes. Experience with all of them is required: Mobile Healthcare Pre-sales or Client Services Solution Design: patient engagement, pop health, member outreach

Minimum Qualifications:

Bachelor's Degree in Business, Software Engineering, Computer Engineering or other related field. 4+ Years of Pre-sales, Business Analysis, or Consulting work experience Software Engineering / Development Experience with mobile Experience in healthcare Experience with Pre-sales or Client Services Experience with Solution Design: Patient Engagement, Pop Health, Member Outreach Technical writing

Physical Requirements:

Ability to stand and sit for extended period of time. Ability to lift 10 lbs. weight.

Why mPulse? Remote-First & Flexible PTO — work from wherever you're most productive 100% Company-Paid Employee Coverage - Medical, dental, and vision plans with a 100% company-paid employee-only option, plus company contributions toward dependent coverage and company-paid life and disability insurance. 401(k) + 4% Match — with financial advisors to help you plan 6 Weeks Parental Leave Invest in You — 30-60-90 day plans and frequent training Culture of Recognition — peer-to-peer bonuses & team celebrations

Equal Opportunity:

mPulse is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at mPulse are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.